WelcomeTO YOUR INFORMATION PORTAL

MyILR.lu helps you to find information and advice about your landline, internet and mobile services.
Is something incomplete? Report it to ILR by filling in an online form


  1. 01

    Do you have questions about telephony, Internet or energy ?


  2. 02

    Go to the MyILR.lu consumer portal


  3. 03

    Find all the information and advice you need to answer your questions

I need information about my services:

  • LANDLINE TELEPHONE – INTERNET

    Would you like to change operator? Is your internet connection unstable? FIND OUT MORE
  • MOBILE

    Do you have any questions about your contract? Have you signed up to a premium SMS service? FIND OUT MORE
  • ENERGY

    Do you have questions about your electrical or gas connection? Would you like to change your supplier? Are you interested in self-consumption or a charging station for your electric car? FIND OUT MORE

The “Institut Luxembourgeois de Régulation” Has been helping consumers since 1997

Since the electronic communications, energy, and postal service markets were opened, the ILR has been there to regulate it, promoting a competition-driven and open market, and to act in the interests of consumers.

This portal helps consumers find the answers to any questions they may have about electronic communications.

FIND OUT MORE